Arrive
The job opens with the site history, safety notes, likely cause, and required parts.
FIELD SERVICE / CONCEPT
FIELD
An on-site service agent that prepares the visit, surfaces the right knowledge, and closes the loop before the technician leaves.
REALISTIC DEMONSTRATION CASEScenario, company, testimonial, and performance figures are mock content prepared for replacement—not verified client claims.
03
CLIENT PROFILE
Illustrative client: a commercial service network with 180 technicians, inconsistent equipment records, and costly repeat visits.
MANDATE
Give every technician the preparation and follow-through of the most experienced operator while preserving judgment on site and working offline.
DELIVERY
18-week pilot concept
Field research · Product design · Mobile engineering · Enablement
THE PRODUCT PROBLEM
The challenge
Field teams lose time switching between work orders, manuals, asset histories, photos, and follow-up systems—often with poor connectivity and no room for a complex interface.
THE PRODUCT DIRECTION
The response
FIELD brings the job, equipment history, guided diagnosis, and closeout into one durable workflow. The agent works quietly around the technician rather than asking the technician to work around AI.
THE CORE LOOP
Designed around the moment
work becomes consequential.
Inspect
The app recognizes assets and retrieves the right procedure without manual search.
Resolve
Evidence, readings, and photos stay attached to the reasoning that produced the fix.
Close
The agent drafts the report, updates systems, and prepares the customer follow-up.
FIELD / WO-1842Offline ready
GUIDED INSPECTION · 3 OF 6
Confirm suction pressure
68PSI
Within expected range for current load.
ILLUSTRATIVE PILOT TARGETS
GO-TO-MARKET
The product story
continued into launch.
The adoption plan started with technicians, not executives: ride-alongs, champion crews, in-product proof of time saved, and regional scorecards before a network-wide rollout.
CAPABILITY SYSTEM
01Pre-visit briefing02Asset recognition03Contextual knowledge retrieval04Guided inspection05Offline-first capture06Automatic closeout